Join Our Team as a Dispatcher at Wheels on Wheels!
At Wheels on Wheels, we’re dedicated to putting the WOW in transportation for individuals using walkers, wheelchairs,
powerchairs, stretchers, and ambulatory clients. We’re currently seeking passionate individuals to join us in our
mission. This opportunity requires excellent customer service skills to build trust with callers and confidently explain
our services, ensuring they feel secure booking their trip with us.
Job Title: Dispatcher for Special Needs Passenger Drivers
Company Overview:
Wheels on Wheels is a locally owned and managed small company, operating since 2019. We provide specialized
transportation services for people with diverse needs. At Wheels on Wheels, we put the WOW in transportation.
Employment Type:
- Full-Time and Part-Time (all shifts available)
Shifts:
- Flexible scheduling available (days, evenings, overnights, and weekends)
Compensation:
- Dispatchers: $20/hr
- Drivers with minimum qualifications: $18/hr
- Drivers with Basic Life Support certification: $19/hr
- Drivers with EMT certification: $20/hr
- Drivers with Medical Assistant certification: $21/hr
Location:
- In-office (working from home not always an option)
Job Duties:
- Answer calls and respond to texts and voicemails promptly
- Enter trip details accurately and quickly into dispatch software
- Coordinate transportation to meet service goals efficiently
- Cultivate strong business relationships with drivers and client contacts
- Monitor in-process and pending trips and adjust assignments to prevent delays
- Calculate offers to brokers and clients for special requests
- Uphold company values at all times
- Process invoices for billing clients
- Track and update driver credentialing
- Perform other administrative duties as required
Skills:
- Ability to learn computer systems quickly
- Ownership mentality toward duties
- Independent problem-solving skills
- Proactive thinking with suggestions and solutions
- Strong organization and prioritization skills to meet deadlines and service standards
Requirements:
- No specific requirements, but prior experience as a passenger driver and/or dispatcher is preferred
Training Modules and Assessments:
Candidates must successfully complete the following training modules and assessments in English:
- Conflict Resolution Training
- HIPAA (Health Insurance Portability and Accountability Act)
- Fraud, Waste & Abuse
- Neglect and Abuse Recognition and Reporting
Immediate Benefits:
- Sick Time accrual at 1 hr per 30 hrs worked
- Paid holidays (Thanksgiving, Christmas, New Year’s Day, and more)
- Vision correction coverage up to $500
- Zander Identity theft protection
- Smart dollar financial app with bonus 401k amounts
Benefits After 60 Days:
- High Deductible HSA Medical, Dental, and Vision plans
- Employer contribution to HSA account
- Guideline 401k with employer match
- Guaranteed $100k life insurance (optional additional coverage available)
- PTO accrued at 2% of hours (starting after 90 days)
Who Can Apply:
We welcome applicants from diverse backgrounds and experiences, including military veterans, those without a high school
or college diploma, and individuals with gaps in their work history.
Join Our Team!
Make a meaningful impact in the lives of individuals with special needs. Apply now to become a valued member of our dedicated team!
Apply now to become a valued member of our dedicated team! www.wheelsonwheelswow.com